Terms & Conditions
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Terms & Conditions
WONDERLUST UK RETURNS POLICY
If for some reason you are not completely satisfied with your purchase, we offer a returns policy on all Refund / Exchange requests as follows.
All items must be returned within 28 days of receipt of the order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all Wonderlust garment tags and labels attached.
Once we have received your returned item(s) at our warehouse, we will send you an email to confirm receipt of the returned goods. Please allow 10 working days for your return to reach us. We cannot be held responsible for item(s) lost in transit.
We will then inspect the returned item(s) and providing the order has been sent back as per the Wonderlust Returns Policy, we will process your return request within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
WONDERLUST EXCHANGE POLICY
Exchanges can only be made for the same item in a different size and/or colour and are subject to stock availability. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned as per the Wonderlust Returns Policy. If an item has been reduced in price the difference will not be refunded. Exchange orders will be delivered to the same shipping address stated on the original order.
Delivery is free on all replacement items within the UK, but if you are based outside the UK you may need to pay taxes and duties on any replacement items in addition to the shipping/delivery charges.
If you wish to purchase a different product, you must return your order item(s) for a refund and place a new order.
WONDERLUST REFUND POLICY
We will issue a refund for returned item(s) purchased online that are returned according to the Wonderlust Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt.
Please Note: Refunds may take up to 10 working days to appear in your account due to varying processing times between payment providers.
When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.